VERY GOOD NEWS

The results of the Government's independent survey of your experience at our surgery are in and we have achieved MAXIMUM SCORES AGAIN.

The survey provides us with very important information about many aspects of the care we provide to you including the helpfulness of our staff, how long you have to wait and how satisfied you are with the care you receive.

In addition, we have achieved almost MAXIMUM points (990 out of a possible 1000) in the Department of Health's in-depth assessment of the quality of care we provide to you.

This year we have successfully introduced an early morning clinic for those of you who need an appointment before you go to work and a new telephone system with additional lines to handle an increased number of calls. We are planning further improvements to help you to be seen by a doctor at a time convenient to you including 'no appointment necessary' clinics on Monday and Friday afternoons (from September 2010) and new weekly minor surgery clinics.

MORE INFORMATION ABOUT THESE AND OTHER EXCITING DEVELOPMENTS COMING SOON ............!

* EXTENDED HOURS *
Difficulty in seeing the doctor during normal working hours?

Dr Davis is offering routine pre-bookable appointments between 7.00 a.m and 8.00 a.m on Wednesday mornings.

Please note - this is not an emergency service. You should continue to contact Primecare on 0844 736 0276 if you need emergency medical care before 8.00 a.m or after 6.00 p.m.

Please contact reception to make your appointment.

WHO ARE WE?
Castle Hedingham Surgery has served the village of Castle Hedingham and the surrounding area for over 30 years.

Castle Hedingham developed around the Castle, probably now the best preserved Norman keep in the country and the ancient seat of the de Veres, Earls of Oxford. They were given the land by William the Conqueror, and in the thirteenth century they founded a hospital dedicated to St James at the castle gates. The village was famous for St James well, probably located on the Eastern edge of the village, a freshwater spring celebrated for its miraculous cure of disease. These days we have no hospital, and the well is long since lost - but we do have an excellent team in our small surgery in the centre of the village. We look forward to meeting you.

Dr Davis

Hedingham Castle, circa 1216

Doctor's Surgery Times:
	Morning		Afternoon
	Dr Davis
Monday	8.30 am - 12.00 pm	-	4.00 pm - 5.00 pm
Tuesday	8.30 am - 12.00 pm	-	4.00 pm - 5.30 pm
Wednesday	7.15 am - 8.00 am 8.30 am - 12.00 pm	-	4.00 pm - 5.30 pm
	Dr Hackett
Thursday	9.00 am - 12.30 pm
			3.00 pm - 4.00 pm
Friday	9.00 am - 12.30 pm	-	4.00 pm - 5.30 pm
	These are subject to change. However you will always know who you have booked in to see!

ACCESS FOR PATIENTS WITH SPECIAL NEEDS
The practice has access for wheelchair users and an adapted downstairs WC. Patients may be dropped off outside our entrance and there is an on-site wheelchair available.

REGISTERING WITH US AS A PATIENT
The practice is open for new registrations and is particularly delighted to welcome families and anyone who would like a personal level of healthcare from a small practice. We accept patients from a wide area extending from Clare in the North to Gosfield in the South, Birdbrook in the West to Little and Great Maplestead in the East. Please ask if in doubt - essentially if you are on our map (see below) you are in our area! A new patient check will be offered with the practice nurse as soon as possible after registration.