TRAVEL CLINICS:

The surgery offers a full range of travel immunisations including yellow fever, and can also provide anti-malarial tablets to all patients who need them.

If you are travelling abroad and think you may need immunisations it is best to see us two or three months before you travel, to allow us to plan a course of immunisations (since not all can be given at the same time). Please book an appointment initially with the nurse and let the receptionist know that you need a travel clinic appointment.

In addition Dr Selby is a Diplomate in Mountain and Expedition medicine, and has a particular interest in advising those going to altitude or off the beaten track. Please make a double appointment to discuss this!

Dr Davis is highly experienced in minor surgical procedures and offers weekly clinics for removal of some moles, freezing treatments, joint injections, toe nails and other minor surgical procedures. Dr Selby also offers most surgical procedures. Please book in with the doctor to discuss what you need.

Ready to quit the deadly weed? Please make an appointment with our nurses - we will help as much as we can!

In accordance with the NHS zero tolerance policy we cannot allow aggressive or abusive behaviour against staff or other patients in the surgery. We will usually have to remove any person who behaves in this manner from our patient list.

There are notice boards both outside and inside the surgery giving details of new developments. There are other ways in which you can hear from us and give feedback to us:

Castle Hedingham Patients Forum
We are fortunate to have an active Patient Forum to act as a link between patient and the surgery. This includes passing on ideas for changes, encouragement and dissatisfaction. Details of patient representatives and contact details are available from reception.

Complaints and Praise
Please feel free to pass on any comments you have about the service we provide. We welcome complaints as a chance to address deficiencies on our part - and we welcome compliments as a means of telling us what's right. Complaints should ideally be put in writing and addressed to the practice manager, Linda Martin. They will be passed to the doctors. Making a complaint will not affect your care or treatment. We adhere to the NHS complaints policy and will always acknowledge and investigate your concerns. A copy of our full complaints policy is available from reception.

Surgery Equipment Fund
Donations to buy surgery equipment can be made via the practice manager or the doctors. The funds are spent only on equipment that will benefit patients.

Practice Quality
Our patient satisfaction surveys have revealed higher than average levels of patient satisfaction. We believe that small medical practices like ours offer a personal service which can be lost in large health centres, in addition to the high quality medical care everyone should expect in the 21st century.

Many practices now publish their Quality and Outcomes Framework scores, and we have been proud of ours over the last few years and intend to continue in the same vein.
Please save our brochure for future reference, and do feel free to suggest to family and friends that they join us!